Effective Date: 05/01/2026
This Privacy Policy explains how Shrey Automotives (“we”, “us”, “our”) collects, uses, discloses, and protects customer personal data when you visit shreyautomotives.com (the “Website”) or share information with us through enquiry forms, call-back requests, appointment/test ride bookings, service bookings, or other interactions.
We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, and other applicable laws.
1) Who We Are
Company: Shrey Automotives Hyderabad Private Limited
Website: shreyautomotives.com
Email: service.shrey@piaggio2wstore.in
Phone: +91 9666455186
2) What Customer Data We Collect
Depending on what you submit or request, we may collect the following customer data:
A. Identity & Contact Details
- Full name
- Mobile number
- Email address
B. Address / Location Details
- Residential address and/or delivery/communication address (if provided)
- City, state, PIN code
- Preferred branch/location for appointment/service (if applicable)
C. Vehicle & Service Related Details (if provided)
- Vehicle make/model/variant of interest
- Vehicle registration number (for service-related requests)
- Service booking details (date/time preference, service type, notes)
- Past interactions and support history (enquiry/service follow-ups)
D. Communication & Consent Details
- Your communication preferences (e.g., call, SMS, WhatsApp, email)
- Records of calls/messages/emails exchanged with you (for service quality and follow-up)
E. Technical / Website Usage Data (auto-collected)
- IP address, device type, browser type
- Pages visited and form submission events
- Cookies/analytics data
We only collect information that is necessary for business operations and customer servicing.
3) Why We Collect and Use This Data (Purpose of Use)
We use customer data for the following purposes:
A. Handling enquiries & providing requested information
- To respond to your enquiry about vehicles, pricing, availability, offers, or dealership details
- To share brochures, quotations, and product/service information
B. Calling, messaging, and customer support
- To call you for enquiry follow-ups, confirmations, and assistance
- To send messages via SMS/WhatsApp/email for confirmations, reminders, and updates
- To coordinate test rides, showroom visits, and appointments
C. Service & post-service communication
- To confirm service bookings and provide updates on job status
- To share delivery/service completion updates, feedback requests, and support communications
D. Promotional and marketing communication (offers and campaigns)
- To inform you about promotions, seasonal offers, exchange/finance schemes, service packages, accessories, and new product launches via:
- Phone calls (including promotional calls)
- SMS
You may opt out of promotional communications anytime (see Section 7).
E. Compliance, security, and internal business operations
- To maintain internal records and improve customer experience
- To prevent fraud and protect our systems and users
- To comply with legal obligations and respond to lawful requests
4) Consent and Your Choices
By submitting your information on the Website or sharing it with us, you consent to the collection and use of your data for the purposes stated above.
5) Sharing of Data
We do not sell customer data.
We may share data only when necessary:
- With internal teams for enquiry/service fulfilment
- With service providers who help us operate (hosting, CRM, messaging/telephony tools, analytics), under confidentiality obligations
- With authorised partners/manufacturer workflows if required to fulfil your request (where applicable)
- With regulators or law enforcement if legally required
6) Cookies and Analytics
We may use cookies and analytics tools to:
- Understand how users interact with the Website
- Improve performance and user experience
- Measure advertising and campaign performance
You can manage cookies via browser settings.
7) Data Retention
We keep customer data only as long as needed for:
- the purposes stated above,
- legal/regulatory requirements, and
- internal record keeping.
We securely delete or anonymise data when it is no longer required.
8) Data Security
We use reasonable safeguards to protect customer data from unauthorised access, misuse, or disclosure. However, no online system is fully secure.
9) Contact / Grievance Officer
Grievance Officer / Privacy Contact: Sushil Dugar
Email: service.shrey@piaggio2wstore.in
We will respond within reasonable timelines as per applicable law.
10) Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date.